osticket-auto-unassign. This plugin unassigns a team or agent whenever the other is assigned, so a ticket is always either assigned to an agent or a team (not both) (based on https://forum.osticket.com/d/90581-need-to-be-able-to-unassign-team-when-reassigning-to-an-individual/8)

github.com/t-oster/osticket-auto-unassign

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